Terms & Conditions
1. Initial premise
The official language to conclude the contract with www.grimandicalzature.it is Italian. The texts present in other languages, therefore, have only an accessory character compared to those in Italian.
2. Sales Contract
When the user (hereinafter referred to as "customer") makes an order, automatically accepts the premise of point "1" of these Terms of sale and the following contract of sale with Grimandi calzature SNC di Grimandi Mario & c. (hereinafter referred to as "seller") which manages payments, refunds and all monetary transactions generated by the purchases/returns of products , both in the event that he is registered with the community of www.grimandicalzature.it that if finalize the purchase with the procedure of "checkout as guest" later described. The system, in order received, will send a confirmation e-mail: This e-mail is only a confirmation of the receipt and does not guarantee the acceptance of the order. The contract will not be concluded until we send you confirmation by e-mail that the products you have ordered have been shipped to you.
2.1. Mandatory requirements
In order to become a customer and then place orders on www.grimandicalzature.it you represent the following mandatory minimum requirements:
2.2. Price and Availability
All orders are subject to availability and confirmation of the order price: the merchandise for sale on www.grimandicalzature.it is also for sale and at the same time in the physical shop (retail sales activity) of Grimandi calzature SNC and can therefore occur the remote possibility that the purchase of the same product is completed simultaneously both online and in the physical store: in this case Grimandi calzature will give precedence to the customer who has gone to the physical store in that precise and is already directed to the cashier, refunding any payment already sent by the user online in whatever form it has happened. The refund will be made by refunding to the customer's PayPal account that has paid the goods on www.grimandicalzature.it by cancelling the debit on credit card or by bank transfer if he has chosen this payment option. If the customer of www.grimandicalzature.it has chosen the payment with the mark the order will be canceled and the customer warned. In case of lack of availability of the product will be the seller's care to inform the customer promptly about the impossibility to complete the contract of sale. Our staff tries to ensure that all the details, descriptions and prices that appear on the site www.grimandicalzature.it are accurate, but despite this it is possible that there are errors, especially due to the inclusion of data in the database with the consequent risk of human error. If we encounter an error in the price of the products that the customer ordered, he will be informed as soon as possible and will have the right to choose whether to reconfirm the order at the correct price or cancel it. If we are not able to contact him, consider the deleted order. If, following a price change, the customer decides to cancel the order after the products have already been paid, they will receive a full refund. If applicable, the price includes VAT. The eventual delivery costs will be added separately and are clearly indicated and included in the "Total amount".
www.grimandicalzature.it accept the following payment methods:
If the customer decides to pay by bank transfer in advance the bank details to which to direct the payment payable to Grimandi calzature SNC will be indicated in the purchase procedure.
2.4. Purchase procedure
The products sold are guaranteed by Grimandi calzature that carries out the activity of retail in its physical shop or online through the site www.grimandicalzature.it. They are offered for sale exclusively brand and first quality products that are purchased directly from the seller at manufacturers of fashion brands, retailers and official distributors, carefully selected according to the highest standards of quality we require. Grimandi calzature is therefore the official authorized dealer of all trademarks sold on its website. The seller sells quality products equal to the corresponding standard offered on the market and does not sell used products.
4. Shipping and delivery
Grimandi calzature dispatches its products through the Express service of DHL or UPS selected by us according to the destination location. The customer will be given the tracking number at the time of shipment so that he can follow its progress. In the event that www.grimandicalzature.it should receive orders to be delivered in areas not served by regular shipping services can always reserve the right to cancel the order and refund the value of the same to the buyer without any penalty. Freight shipments are always and only after the receipt of the payment by Grimandi calzature: we specify that in case of payment by bank transfer will be expected the actual credit in the currency on our bank account and the sending of a transfer receipt does not constitute proof of payment. Orders will be processed as soon as possible: delivery times depend on the time of receipt of the order and payment. If your order is made (Saturdays and holidays excluded) within 2:30 PM will be shipped the same day; after this time the shipment will be on the next weekday. www.grimandicalzature.it uses only express shipments that guarantee a delivery of 2-3 working days. In case of payment via PayPal account as shipping address will be used that of PayPal and no other addresses. When the customer receives the goods, please check the package carefully before affixing a signature to proof of delivery of the shipment. If the packaging is damaged or if the adhesive tape is tampered with, the customer is kindly requested to sign the receipt "with reserve" or to refuse delivery. In the event that the delivery has been accepted with an unauthorized signature or evidence of tampering with the neck, the customer is requested to immediately return the incident to the local office of the Courier and to contact us by sending an e-mail to the address email@example.com
4.1. Shipment & Fees for USA
Any local taxes and taxes of the individual States are not included and are charged to the customer. Grimandi calzature does not have offices in the U.S.A. and can neither collect nor pay Use Tax or Sales Tax on the Client’s behalf. U.S.A. State Authorities may require American citizens to pay these taxes for online purchases at the end of the fiscal year. Grimandi calzature cannot be held responsible for these taxes under any circumstances. All shipments destined for Countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.
4.1.1 Importer Requirements for USA
Grimandi calzature does not have a branch in the U.S.A. to import orders, therefore the Client is considered the final importer. Private U.S. citizens and non-U.S. citizens residing in the U.S.A., who import Internet goods from abroad, are required to have a Social Security Number or a Tax ID Number and must release this number willingly to the express courier or broker.
Non-U.S. citizens/residents who DO NOT have a Social Security Number can provide an assigned Importer Number from the CBP (U.S. Customs and Border Protection). The process to obtain a CBP assigned Import Number generally takes 10 business days.
For more information, please visit the U.S. Customs and Border Protection website: http://www.cbp.gov/
4.2. Not delivered orders and/or refused delivery by the Client
If the package is not delivered successfully to the Customer's address due to lack of cooperation (wrong telephone number, wrong address, absent address, non-compliance with import regulations) the parcel is likely to be sent back to Italy at Customer's expenses included any import taxes that can be assessed upon return to Italy (minimum cost 35.00 Euro). These charges will be deducted from any refunds.
5. Dispute resolution
The European Commission has established an online platform providing an alternative dispute resolution tool to inform the resident consumer in Europe that under Regulation No 524/2013. This instrument may be used by the European consumer to resolve in a non-judicial way any dispute relating to contracts for the sale of goods and services concluded on the net and/or deriving from them. Consequently, if you are a consumer established in Europe, you may use this platform to resolve any dispute arising out of the online contract stipulated on this site. The European ODR platform is available at this link