Frequently asked questions


Grimandi footwear is to provide its customers with a quick and personalized service. You can find answers to your questions on this page or browse the site but do not hesitate to contact us at +39 051 873091 from Monday to Saturday from (GMT Time) 10:00 AM to 1:30 PM and from 5:00 PM to 8:00 PM except Thursday afternoon. If you prefer you can send us an email to and you will receive a quick response.


1. Questions about the operation of the online shop

1.1. Do I need to register for a purchase?

1.2. Are my data safe?

1.3. How can I change my personal information?

1.4. I forgot my password how can I recover it?

1.5. Where can I find payment and shipping options?


2. Questions about order management

2.1. How do I know if my order has been completed correctly?

2.2. Is there a minimum order amount?


3. Questions about shipping and delivery of the order

3.1. Is it possible to track the shipment?

3.2. Is it possible to request a shipment in mailbox?

3.3. Is it possible to collect packages when and where I like?

3.4. How much does the transport cost?

3.5. If I return a product, will the shipping costs will be reimbursed?

3.6. Is the availability of the items for sale real?

3.7. How long will my order be processed?

3.8. Is it possible to collect the products ordered in the shop?

3.9. Can I make a phone order?


4. General questions

4.1. Is there another Grimandi footwear store in my city?

4.2. Where can I find the conditions of sale?

4.3. Where can I find the privacy policy?

4.4. Where can I find the information on the right of withdrawal?