The Customer can exercise the right of withdrawal (in compliance with Legislative Decree No. 206 of September 6, 2005), returning the purchased product and requesting its replacement or refund. The right of withdrawal applies only to natural persons acting for purposes not related to their professional activity. Therefore, purchases made for purposes related to their work by retailers and companies are excluded from the right of withdrawal.
Procedures for exercising the right of withdrawal
The right of withdrawal is exercised by sending, within 14 days from delivery, by email, fax or registered letter with acknowledgment of receipt addressed to Grimandi Calzature Snc - Via Roma 1 - 40052 Baricella (BO). The communication can be sent, within the same term, also electronically by filling out the form at this link.
The right of withdrawal is submitted under the following conditions:
1. the good and its parts shall be intact and returned in the original packaging (documents included);
2. if possible, the original packaging shall be placed into our original additional box to limit damage (the application of labels or tapes on the original manufacturer box is forbidden);
3. the customer is completely responsible for the shipping until the delivery of the product to Grimandi calzature warehouse;
4. freight charges for the return of the product shall be paid by the retail customer. For the EU Country you can use our secure and fast EASY RETURN service at a cost of € 12,90
Shipping cost refund
Grimandi calzature always refund the shipping cost that the customer has paid to receive the product. The refund will then be the same amount as your initial order.
EU Customer refund
Once you receive the goods and verify the integrity we will immediately make the refund by bank transfer or by PayPal transfer operation or on the credit card used for the purchase. The amount that will be credited will be the one actually paid excluding shipping cost for return that will remain at the customer's expense.
NON-EU Customer refund
Once you receive the goods and verify the integrity we will immediately make the refund by bank transfer or by PayPal transfer operation or on the credit card used for the purchase. The amount that will be credited will be the one actually paid excluding shipping cost for return and any custom duties where claimed. In case of withdrawal Grimandi Calzature will not refund any custom duties. In case Grimandi Calzature would pay any other import tax on returning goods, this value will be subtracted to final refund.
Request for product return
Grimandi Calzature manages and accepts returns. The Customer who wishes to return a product can follow the practical instructions "Easy Return in three simple steps".